Frequently asked questions

Gyokuro is the highest grade of Japanese green tea. In the weeks before harvest the plants are shaded, which makes the leaves sweeter and deeply savoury (umami) rather than grassy. Read more about gyokuro.

Yes. Every tea we sell is certified organic, grown and packed at Sakamotoen, a family farm in Kagoshima, Japan that has been certified organic for around 30 years.

They climb from the everyday Chamusume up to the farm’s finest Chameijin, each from a different cultivar with its own balance of sweetness, umami and body. See the range.

We do: organic matcha (our gyokuro leaf ground to a powder) and Special Karigane, a light stem tea made from the same plants.

Yes, though less than coffee. Because gyokuro is shade-grown it sits on the higher side for green tea, while our kukicha stem tea is naturally low in caffeine. More on green tea and wellbeing.

Gyokuro likes cooler water, around 60°C. Steep for about two minutes, then re-steep the same leaves two or three more times; each brew is a little different. See the full brewing guide.

Keep it in an airtight container, somewhere cool and dark, away from moisture and strong smells. For the best flavour, enjoy it within a few months of opening.

We ship Australia-wide from Hobart, Tasmania. Shipping is free on orders over $70; otherwise it’s $5 locally around Hobart and $10 flat everywhere else in Australia. Full shipping details.

Orders are dispatched within 1–2 business days, and delivery usually takes 3–7 business days depending on where you are. We’ll email tracking where it’s available.

As our teas are a fresh, consumable product we can’t take change-of-mind returns, but we stand behind every pack: if something isn’t right, email us and we’ll sort a refund or replacement. See our returns policy.

Email us any time at tea@pick.green, or use the contact page. We’re a small team and happy to help.