Privacy Policy

Last updated: November 2026

Pick Green is a small family business in Hobart, Tasmania. This policy explains what personal information we collect, why, who helps us handle it, and how you can see, correct or delete it. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

• When you order: your name, email address, delivery address, phone number if you give one (for the courier), what you bought and what you paid.
• Your account: your email address and your order history. There's no password: we email you a sign-in link instead.
• The newsletter: your email address, if you sign up or tick the box at checkout.
• When you contact us: your name, email and whatever you write.
• When you browse: technical information such as your IP address, browser and device, the pages you visit and how you arrived. This comes from the cookies and tools described in section 4.

We never see or store your card details. You type them straight into Stripe, our payment provider. If you ordered from our previous online store, we've carried your past orders across so they show in your account.

2. How we use it

• To take payment, pack and post your order, and email you about it.
• To let you sign in, see past orders and reorder.
• To answer your questions.
• To send our newsletter (new harvests, brewing tips and offers), but only if you've asked for it. Every one has an unsubscribe link.
• To understand how the site is used and how our advertising performs, so we can improve both.
• To protect the shop from fraud, spam and bots.

3. Who we share it with

We never sell your personal information. We share it only with the services that run the shop, and only what each one needs:

• Stripe: processes your payment and checks it for fraud.
• Australia Post: your name, address and (if given) phone number, to deliver your parcel.
• Cloudflare: hosts the website and stores our order and customer records. Its Turnstile tool checks that sign-ins and checkouts come from people, not bots.
• Mailgun: sends order confirmations, shipping updates and sign-in links.
• Klaviyo: manages our newsletter. We also record your orders there so our emails are relevant. We only send you marketing if you've opted in.
• Google Workspace: our email inbox, if you write to us.
• Google (Analytics and Ads) and Meta (Facebook and Instagram): measure visits and the results of our ads (see section 4).

We may also disclose information where the law requires it, or to our accountant for tax records.

4. Cookies and similar tools

Essential: a cookie that keeps you signed in, your cart (saved in your own browser), and Cloudflare's bot check. The shop doesn't work without these.

Analytics and advertising: Google Analytics, Google Ads and the Meta Pixel set cookies that tell us which pages are visited, which ads bring people to the site and whether a visit led to an order. Google and Meta may combine this with other information they hold about you, under their own privacy policies. To opt out, you can block cookies in your browser, use Google's Analytics opt-out add-on, or adjust your Google and Meta ad settings.

5. Overseas storage

The services above are run by companies based mainly in the United States, and your information may be stored or processed there or in other countries where they operate. We use established providers that protect personal information to a standard similar to Australian law.

6. Keeping it safe and how long we keep it

The site is encrypted (HTTPS). Sign-in links work once and expire after 15 minutes, and we store them only in scrambled (hashed) form. Only the two of us who run Pick Green can see orders.

We keep order records for at least five years, as Australian tax law requires. Newsletter details stay until you unsubscribe or ask us to remove them. No online service can be completely secure, but if a breach ever put you at risk, we would tell you and the Office of the Australian Information Commissioner.

7. Your choices and rights

You can ask to see the personal information we hold about you, have it corrected, or have your account deleted (we'll keep the order records the law requires). Unsubscribe from the newsletter at any time using the link in any email. Just email tea@pick.green and we'll help.

If you're unhappy with how we've handled your information, please tell us first and we'll do our best to put it right. If we can't, you can complain to the Office of the Australian Information Commissioner.

8. Changes

We'll update this policy when the way we handle information changes. The current version always lives on this page, with the date it was last updated.

Questions about your privacy? Email us at tea@pick.green.